Commonly Asked Questions
Performance and customer satisfaction is our priority.
Learn answers to commonly asked questions to keep you powered up.
How do I contact Technical Support?
Contact the Dynapower Service Hotline at 1-800-332-1111 to speak with a Technical Support Specialist, or submit a support ticket online.
Our service department supports electrical power systems, control and instrumentation systems, power generation and distribution, and equipment repair. Dynapower offers 24/7 technical support for OEM or all brands of rectifiers.
What information do I need prior to calling for technical support?
Please have your serial number, job number, equipment rating, and contact information handy. If you need to leave a message, please include as much of this information as possible so we can serve you more quickly.
How do I find my equipment serial number?
Serial numbers are located on the equipment nameplate. You may also locate the serial number in the title block of the system schematics or on the front page of your user manual. The serial number for a rectifier transformer can be found on a metal plate affixed to the top of the transformer. Stand alone transformers will have the serial number on the nameplate and on a metal plate affixed to the top of the transformer.
How do I find my sales order number?
Sales order numbers are located on the equipment nameplate. You may also locate the sales order number in the title block of the system schematics or the front page of your user manual.
I need to order a user manual and schematics for my equipment. How do I order these?
Please submit a support ticket online or call us at 1-800-332-1111 at to order manuals or schematics.
I’m looking for Dynapower/Rapid Power electronics manuals. How do I find them?
Contact Dynapower Support for electronics manuals. You may be charged a nominal documentation fee.
How do I calibrate my rectifier?
The calibration procedure is dependent on the particular electronics installed in the rectifier. Contact Dynapower Support for an electronics manual specific to your unit. These documents include information on adjustments and potentiometers to be adjusted at the board level.
Power ahead with us
Interested in knowing more about services and support at Dynapower? Call the Dynapower Service Hotline at 1 (800) 332-1111 or click the link below to reach out to us. We look forward to hearing from you.
