Behind The Power:
Jay Motia, Senior Electrical Design Engineer
Finding fulfillment in customer problem-solving
As a 43-year Dynapower veteran and electrical engineer passionate about troubleshooting, Jay Motia shares how customer interaction and problem-solving have become the most rewarding aspects of his career.
Q: What do you like best about your job?
A: With degrees in electrical engineering and industrial technology, I’ve worn many hats over the years. What I enjoy most is troubleshooting problems with customers. In my early days, I would take customer calls about equipment issues, analyze them, and consult with my boss for solutions. This experience helped me improve my designs by understanding real-world problems.
Recently, I’ve shifted to supporting our sales team. I help them understand our products and find appropriate solutions for customers based on past designs I’ve developed. I enjoy these challenges, as well as seeing the sales team become more technically proficient in their customer interactions.
Q: How would you describe the company culture in three words?
A: We are a very structured, very focused, and very detailed-oriented business.
Q: In what ways do you influence the quality of the products here at Dynapower?
A: On every job, you learn by talking to people, understanding their application, and trying to find a better way to do things. I influence the quality of Dynapower’s products through constant improvement and trying to apply these improvements to the next project.
Q: What is something you do in your job that is innovative?
A: What we have built over the years speaks for itself. Our products are probably the best in the industry, and they stand the test of time. We have units that are still running after 40 years. What we have built here is a quality product that I’m really proud of.
Q: What are some ways that you continue learning in your field?
A: Working with all my colleagues, asking questions, and getting feedback from customers. These are all part of learning and coming up with new ways of improving our designs. In terms of self-improvement, I read some of the manufacturing engineering magazines, and every now and then, I run into something interesting that applies to my work.
Q: What do you like to do for fun?
A: I like hiking, walking, traveling, and target shooting.
